Return & Refund Policy

At UNIQUE WIG, we strive to provide our customers with high-quality wigs and excellent service. We understand that sometimes, situations may arise where a customer needs to request a refund or return. To ensure a smooth process, we have established the following Return & Refund Policy policy :

1. Eligibility for Return & Refund Policy :
   • We accept returns and process refunds for products that meet the following criteria:
     • The product is in its original, unused condition.
     • The product is in its original packaging, including any tags or labels.
     • The return request is made within [30 days] of the purchase date.
       
2. Non-Eligible Items for Return & Refund Policy :
   • The following items are not eligible for returns or refunds:
     • Products that have been used, altered, or damaged after receipt.
     • Products without their original packaging or tags.
     • Customized or specially ordered wigs.
       
3. Return Process :
   • To initiate a return, customers must follow these steps:
     • Contact our customer service team at uniquewigbd@gmail.com  or call +8801711165137
     • Provide the order number, reason for return, and any relevant details.
     • Wait for our customer service team to approve the return request.
       
4. Shipping Costs for Returns :
   • Customers are responsible for the shipping costs associated with returning the product unless the return is due to a mistake on our part or a product defect.
     
5. Refund Process :
   • Once the returned product is received and inspected, we will process the refund to the original payment method used for the purchase.
   • Please allow [5-7 business days] for the refund to be reflected in your account.
     
6. Damaged or Defective Products :
   • If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, as appropriate, and cover any associated shipping costs.
     
7. Cancellation Policy :
   • Orders can be canceled within [24 hours] of placement for a full refund. After this period, cancellations may not be possible due to processing and shipping procedures.
     
8. Contact Information :
   • For any inquiries or to initiate a return, please contact our customer service team at uniquewigbd@gmail.com or call +8801711165137.

Please note that this policy is subject to change without prior notice. Customers are encouraged to review our return & refund policy periodically.